Shipping Policy
SHIPPING POLICY
Last Updated: August 17, 2026
Thank you for shopping with TopAura. We aim to make your shopping experience simple and transparent. Please review the information below regarding order processing, shipping, and delivery.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order has been placed and payment has been successfully completed.
Processing time is separate from shipping and delivery time. Orders placed on weekends or holidays may begin processing on the next business day.
During periods of high order volume, holidays, or other unforeseen circumstances, processing may take slightly longer.
SHIPPING & DELIVERY
Estimated delivery times vary depending on the product, destination, shipping method, and fulfillment location.
Most orders are expected to arrive within approximately 7–15 business days after processing.
Some orders may arrive sooner, while international orders or orders fulfilled from certain locations may take longer.
Delivery estimates are not guaranteed. Delays may occur due to carrier delays, customs processing, severe weather, holidays, or other circumstances outside of TopAura's control.
FREE SHIPPING
TopAura offers free standard shipping on eligible orders of $40 or more.
Any applicable shipping charges for orders below the free-shipping threshold will be displayed at checkout before payment is completed.
INTERNATIONAL SHIPPING
TopAura may ship to select international destinations.
International delivery times may vary depending on the destination country and customs procedures.
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country or local authorities unless otherwise stated at checkout.
TopAura does not control customs processing times or fees imposed by government authorities.
ORDER TRACKING
When tracking information is available, it will be provided after your order has been processed and shipped.
Please allow time for the shipping carrier's tracking system to update after receiving your tracking information.
MULTIPLE PACKAGES
Some TopAura products may be fulfilled from different locations or suppliers. As a result, an order containing multiple products may arrive in separate packages and at different times.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your shipping address before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at orders@topaura.online.
We will make reasonable efforts to update your information before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing or has shipped.
DELAYED ORDERS
Occasional shipping delays may occur due to circumstances outside of our control.
If your order appears significantly delayed, please contact us at orders@topaura.online and include your order number so we can assist you.
LOST OR MISSING PACKAGES
If tracking indicates that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.
If you still cannot locate your package, contact us at orders@topaura.online so we can review the situation.
TopAura is not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by applicable law.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at orders@topaura.online.
Include your order number and photographs of the product and packaging when applicable so we can review the issue.
Eligible returns, replacements, and refunds are handled according to our Return & Refund Policy.
CONTACT US
If you have questions about shipping or an existing order, please contact:
TopAura
Email: orders@topaura.online
Website: topaura.online