Refund Policy
Returns
We want you to be satisfied with your purchase from TopAura. We accept returns within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. Items must also be returned with their original packaging, tags, and accessories, if applicable.
To request a return, contact us at orders@topaura.online with your order number and reason for the return. Please do not send an item back before contacting us. If your return is approved, we will provide return instructions.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at orders@topaura.online.
Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable. We will review the issue and work to make it right.
Non-Returnable Items
Items that have been used, worn, altered, damaged after delivery, or returned without their original packaging may not be eligible for a return.
Certain items may also be designated as final sale or non-returnable on their product page.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless the return is due to an error by TopAura.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like a different item, size, or variation, please contact us at orders@topaura.online. Depending on availability, we may provide exchange instructions or ask you to return the original item and place a new order.
Order Cancellation
If you need to cancel or change an order, contact us as soon as possible at orders@topaura.online.
We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.
International Returns
International customers may be responsible for return shipping costs and any applicable customs, duties, taxes, or other fees associated with returning an order, except where the return is due to an incorrect, damaged, or defective item.
Customs duties, import taxes, and similar charges paid to third parties are generally non-refundable by TopAura.
Contact Us
For questions regarding returns, refunds, or your order, contact:
TopAura
Email: orders@topaura.online
This Refund Policy does not limit any rights you may have under applicable consumer protection laws.